Frequently Asked Questions

Waterless Carpet Foam Stain Remover

Do I need to rinse or machine-wash the carpet?

No. Apply a small amount of foam to the spot, allow it to work, then wipe with a clean towel. Avoid soaking the material.

Where can I use it?

It is intended for compatible carpets, rugs, sofas, car seats and similar upholstery. Always follow the material-care instructions and spot-test a hidden area first.

Will it remove every stain?

Results vary by material, stain type and stain age. Older or set-in marks may require another careful application.

How large is each bottle?

Each bottle contains 60 ml. The product page shows the available single and multi-bottle bundles and any included towel or accessory.

Orders and delivery

When will my order ship?

We aim to dispatch within 24 hours on business days. Standard tracked delivery is normally estimated at 7–15 business days after dispatch; Express Shipping, when offered, is normally estimated at 5–10 business days.

How do I track the parcel?

Tracking is emailed after dispatch. Allow up to 72 hours for the first carrier event to appear.

What is the return period?

You may request a return within 180 days after delivery. See the Return & Refund Policy for product-testing, authorization and shipping conditions.

Subscription

What does Subscribe & save include?

It is an optional recurring order for the selected Waterless Carpet Foam Stain Remover bundle. It currently renews every 30 days and saves 20% on the subscription product price shown on the product page.

Can I cancel?

Yes. You may cancel at any time without a cancellation fee. Email support@stalemp.com with the order email and order number before the next renewal is processed. See Subscription Management for details.